Contact
A question about an order, an item or a return? Our customer service team is here for you Monday to Friday and replies within 48 working hours.
Information
For any enquiry, feel free to email us. Our team will get back to you as soon as possible.
A question about an order, an item or a return? Our customer service team is here for you Monday to Friday and replies within 48 working hours.
By email
Write to us at contact@davidjones.fr, or use the form on this page — both reach the same inbox. So that we can handle your request more quickly, please include your order number.
By phone
+33 1 49 92 88 88
Monday to Friday, 9 am to 5 pm (Paris time).
By post
David Jones Paris — Service Client
182-188 avenue Paul Vaillant-Couturier
93120 La Courneuve
France
Returning an item
You have 14 days from delivery to let us know that you wish to return an item. The request is made from your customer account; we will then send you the return address along with the shipping instructions, the return being at your own expense. Full conditions are set out in our return and refund policy.
Tracking an order
A shipping confirmation email, including your tracking number, is sent to you as soon as your parcel leaves our warehouse. Delivery times and rates are detailed in our shipping policy.
Before writing to us
Delivery, sizes, care, warranty: the answers to the most frequent questions are gathered in our FAQ. You may well find what you are looking for there already.
Are you a retailer or trade buyer?
Write to us from this page with “Trade enquiry” in the subject line, along with the name of your business. Our sales team will get back to you.
Company information
David Jones Paris is a brand of CCM SAS, a simplified joint-stock company with a share capital of €688,000, registered with the Bobigny Trade and Companies Register under number 342 684 958. VAT number: FR95342684958. Registered office: 182-188 avenue Paul Vaillant-Couturier, 93120 La Courneuve, France. All of this information is also set out in our legal notice.