Shipping Policy

Last updated: 26 August 2026

Preparation of your order

Your order is prepared within two (2) working days maximum from validation of payment, subject to availability of the items.

This preparation time does not include the transit time: the total time is the sum of the two.

During busy periods — sales, end-of-year holidays — or in the event of a temporary stock shortage, this time may exceptionally be extended. We will then inform you by e-mail.

Delivery methods and prices

Method	Price incl. VAT	Indicative time after dispatch
Point relais (pickup point) — France métropolitaine (mainland France)	3,90 € — free from €59 of purchases	48 to 72 working hours
Home — France métropolitaine (mainland France)	€5.00 — free from €49 of purchases	48 to 72 working hours
European Union — Germany, Austria, Belgium, Spain, Greece, Italy, Luxembourg, Netherlands, Portugal	12,50 €	8 working days
Colissimo pickup point delivery	€5.00 — free from €49 of purchases	48 to 72 working hours

The exact method and price applicable to your order are shown before payment is validated.

The shipping charges cover preparation, packaging and transit.

Carrier and tracking

Parcels are dispatched via Colissimo, with a tracking number and delivery without signature. A tracking link is sent to you by e-mail as soon as the parcel is dispatched.

Delivery against signature is possible on request; it entails additional charges. Contact us before validating your order if you would like this.

We take particular care over the protection of the items and the size of the parcels.

Areas served

We deliver in France métropolitaine (mainland France) and in certain countries the European Union.

We do not deliver outside the European Union. If you wish to order from another country, write to us at serviceclient@davidjones.fr: we consider requests on a case-by-case basis.

Combining orders

We recommend that you gather all your items into a single order. If two orders placed separately the shipping charges apply to each of them.

If you are away

If you are away when the carrier calls, the parcel is left at a pickup point near your delivery address, and a calling card is left for you.

Parcels not collected within the allotted time are automatically returned to us. We cannot be held liable for delays caused by an absence or a failure to collect within the time allowed. A parcel returned for this reason is refunded less the shipping charges incurred, or re-sent at your expense.

Incorrect delivery address

Please check your address carefully before validating. We cannot be held liable for a data-entry error, and any resulting re-shipping charges remain at your expense.

If you notice an error just after ordering, write to us immediately at serviceclient@davidjones.fr: as long as the parcel has not left, we can correct it.

Delay, lost or damaged parcel

We cannot be held liable for delays attributable to the carrier, in particular in the event of a strike or bad weather affecting the distribution networks.

Report to us any delay of more than eight (8) working days at serviceclient@davidjones.fr: we will open an enquiry with the carrier.

On receipt, check the condition of your parcel. If it is visibly damaged, make precise and detailed reservations on the carrier's delivery note before signing, and contact us straight away with photos. Reservations of the “subject to unpacking” type have no value.

These recommendations in no way limit your statutory guarantees or your right of withdrawal, described in our “Politique de retour” (Return Policy) and our “Conditions générales de vente” (General Terms and Conditions of Sale).

Force majeure

If an event of force majeure prevents us from processing your order, the delivery time is extended accordingly. We will inform you by e-mail of the occurrence and the end of the impediment. If it lasts more than four weeks, either of us may cancel the order, and you are then refunded in full.

Any questions?

serviceclient@davidjones.fr — we reply within 48 working hours.